Shipping policy
Last updated: October 14, 2026
Thank you for shopping with Novuella. Our goal is to get your order to you safely and on time, wherever you live. Because every item is made to order, please read this Shipping Policy before placing your order.
1. Production Time
All orders are sent to our production partners for personalization, quality checks, packaging, and dispatch. Production usually takes 5–7 business days from the time your payment is verified. Production time is separate from shipping time.
2. Shipping Times & Costs
After production, your order is handed to our shipping carrier:
- Standard Shipping: 10–22 business days.
- Estimated total time (production + shipping): 15–29 business days from your order date.
- Shipping Cost (United States): a flat rate of $5.99 per order, or FREE on orders of $70 or more (order subtotal after discounts, before taxes).
- International orders: shipping cost is calculated and shown at checkout before you pay.
Delivery times are estimates and are not guaranteed. Delays can occasionally happen due to extreme weather, customs clearance, or high holiday volumes.
3. Ordering for a Special Date
If you need your order for a birthday, anniversary, holiday, or other special date, we recommend ordering as early as possible to allow for both production (5–7 business days) and shipping (10–22 business days).
4. Order Tracking
Once your order ships, you will receive an email with your tracking number and a link to follow your package. Please allow 2–3 days for tracking information to update in the carrier's system. You can also check your order anytime on our Track Order page.
5. Customs, Duties & Taxes
For orders shipped outside the United States, your country may charge customs duties, import taxes, or other fees on delivery. These charges are the customer's responsibility and are not included in the item price or shipping cost.
6. Wrong Address
Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, contact us right away at admin@novuella.com. We will do our best to correct it before your order ships, but we cannot change the destination once a package has been dispatched.
7. Lost or Stolen Packages
Novuella is not responsible for packages that are confirmed by the carrier as delivered to the address entered on the order. On request, we will provide the delivery confirmation, date, tracking details, and carrier information so you can follow up with the carrier. For packages lost in transit, please see our Return & Refund Policy.
8. Contact Us
Novuella
Email: admin@novuella.com
Website: novuella.com
Address: W153N11391 Potomac Cir, Germantown, WI 53022, United States