Cancellation and Modification
Last updated: October 14, 2026
At Novuella, we start making your order quickly so it reaches you in time for your special day. That leaves a short window to change or cancel an order.
1. Timeframe for Changes
You have 24 hours from the time your order is placed to request a cancellation or modification. After 24 hours, your order has entered production and can no longer be changed or canceled.
2. How to Request a Change
Email our support team right away at admin@novuella.com with one of these subject lines:
CANCELLATION REQUEST - ORDER #[Your Order Number]MODIFICATION REQUEST - ORDER #[Your Order Number]
Include all the details of the change (for example, the corrected spelling of a name) so we can update your order quickly.
3. Changes We Can Make
Within the 24-hour window, you can request changes to:
- personalization details: names, years, text, or photos;
- design, font, style, or number of family members;
- item quantity;
- shipping address.
4. Orders That Cannot Be Changed or Canceled
- The 24-hour window has passed.
- The order has already been produced or shipped.
- The personalized item has already entered production.
5. Refunds for Cancellations
If your cancellation is approved within the 24-hour window, you will receive a full refund to your original payment method. Please allow 3–5 business days for it to appear in your account.
If the cancellation window has passed, please see our Return & Refund Policy.
6. Contact Us
Novuella
Email: admin@novuella.com
Website: novuella.com
Address: W153N11391 Potomac Cir, Germantown, WI 53022, United States